When you place an order to purchase a product on our website (www.surfaceart.com.au) your order represents an offer to us to purchase a product at the price stated on the website. Your offer to purchase is accepted when your credit card is charged. An email confirmation will be sent to your nominated email confirming the details of your order. The contract will be filed. All items offered on our website are subject to availability. Surface Art Pty Ltd reserves the right to cancel an order if there is a problem with stock; if so, we will refund your card as soon as possible. We may also cancel an order if the payment appears to be fraudulent. You are not permitted to resell Surface Art products to a third party without prior written consent from Surface Art Pty Ltd.


All prices are listed in Australian Dollars (AUD) and include Australian GST. When you order online you agree to pay the stated price for that product and any applicable delivery charges. International orders which are GST exempt will have the tax adjusted accordingly. Payment can be made by Visa or MasterCard. We also offer PayPal and PayPal Payin4 as options.


Deliveries in Australia

Delivery in Australia is via Australia Post. You will be emailed a Tracking Number when your order is shipped. Track your package online. For orders over AUD$150 standard delivery is free within Australia. Or you can pay a flat fee of $14.50 for Express Post. For orders of AUD$150 and under within Australia, we charge a flat fee of $10.95 Australia Post will not leave packages if they do not deem them safe to leave. Read the safe place guidelines. We advise that we cannot be responsible for late delivery or failure of a customer to receive a delivery. If you made your purchase via PayPal, they may offer compensation. Please refer to the PayPal website for further information.

International Deliveries

New Zealand delivery is charged at AUD$20 plus an extra AUD$7.75 for each individual item. For other countries delivery is charged at AUD$30 with an extra AUD$10.00 for each individual item. If the cost of shipping is less than the price charged, we will credit or refund the difference. At checkout, you will see a drop down list of the countries we ship to. If you are interested in placing an order to an unlisted country, please email hello@surfaceart.com.au with details of the items you require. We will issue you with a PayPal invoice including delivery charges. Once payment has been received, we will ship your order. International shipments may be subject to import duties and taxes once the shipment reaches your country. Additional charges for customs clearance are the responsibility of the recipient. Please contact your local customs office for further information. For international deliveries we use registered air mail. The delivery time is dependent on the country. If you need assistance with an international order, you can call +61 02 9569 9176 Monday to Thursday between 10am and 4pm (Eastern Standard Time).

Returns and Exchanges

Returns and Exchanges Online and Instore

It is important to us that you are happy with your purchase. Our return and exchange policies and procedures are outlined below. If you do not find the information you are looking for and need help with an exchange or refund, call (02) 9569 9176. We do not offer returns or exchanges on cut fabric, so please choose carefully. Full-priced items:  For online purchases, we offer exchanges or refunds on full-priced items excluding fabric. For instore purchases, we only offer exchange or credit (valid for six months). Sale items:  We offer exchanges or credits on sale items except items in our ‘Final Sale’ section. You can exchange for any item in the online store, or you can be issued with a credit note which is valid for six months. We do not offer refunds on sale items or items purchased on sale. Final Sale:  We do not accept returns or exchanges or offer credit for items purchased from our ‘Final Sale’ section, with no exceptions. Special One-off Sale Days: We occasionally have special sale days where items are greatly reduced. Sales are final; we do not accept returns or exchanges or offer credit on these sales. We will clearly state in our promotions if this is the case. Please choose carefully. We are a little independent business, and we only make small numbers of each size, so stock is limited.

Authorising Returns and Exchanges

If we do not hear from you within 5 days of you receiving your goods, we consider the sale to be final and binding, with no exceptions. We will not accept exchanges or returns without authorisation from us, with no exceptions. With an Account/Login If you have an account and you wish to return or exchange. Within 5 days of receiving your order, log in and go to Account, Returns, and select the item/s to be returned. Add the Return/Exchange information. For example, if you want to exchange for a different size, colour, or style. You will receive an authorisation email with all the necessary information. Without an Account/Login If you do not have an account, please email hello@surfaceart.com.au within 5 days of receiving your order to advise if you wish to exchange or return items. We will send you a confirmation email with further instructions and a return authorisation number (EA number). We would appreciate the return of items within 7 days of your emailing us. Send items to be exchanged to:

Surface Art PO Box 952 Leichhardt NSW 2040

EA Number When returning or exchanging items, please reference your original order number and include the EA number from our return authorisation email with your package. Exchanges: Delivery fees If we have shipped the wrong order, we will not charge a re-delivery fee and we will refund your return postage costs. For exchanges within Australia, we will charge a flat fee of AUD$14. If you include a pre-paid self-addressed Australia Post satchel with your item/s to be exchanged, no postage fee will be deducted. Note: We will not issue credit if a returned item is of greater value than the one it is exchanged for. We would appreciate the return of items within 7 days of your notifying us of an exchange. If we receive items after this time, we will only offer credit. If we do not hear from you within 5 days of you receiving your goods, we consider the sale to be final and binding, with no exceptions.

Condition of Returns/Exchanges

Returns and exchanges are on the basis that:

Please ensure all returned items are packaged safely and securely as we cannot accept responsibility for items that are damaged or lost in transit.

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