When will my order ship?
Our products are 90% made in Australia. We generally ship within 2-3 days but during our sale periods please allow extra time.
How much do you charge for delivery in Australia?
Delivery in Australia is via Australia Post. You will be emailed a Tracking Number when your order is shipped. Track your package online .
For orders over AUD$150 standard delivery is free within Australia. Or you can pay a flat fee of $15 for Express Post.
For orders of AUD$150 and under within Australia, we charge a flat fee of $11.00
How much do you charge for international delivery?
New Zealand delivery charges are a flat AUD$25 for delivery via Australia Post but as with international shipping, we will be in touch if your postage exceeds this amount and if it is less we will refund the difference.
For other countries delivery charges are a flat AUD$50 for delivery via Australia Post but we will be in touch if your postage exceeds this amount and if it is less we will refund the difference.
You may then choose to have the difference charged to your credit card or cancel your order with a full refund
At checkout, there is a list of countries. If you wish to place an order to an unlisted country, please contact email us at hello@surfaceart.com.au
For international deliveries we use registered air mail. The delivery time is dependent on the country.
International shipments may be subject to import duties. Customs clearance fees are the responsibility of the recipient. Please contact your local customs office for further information.
How long will it take to receive my order?
We try to process orders and send them within 2 days, but sometimes it can take longer. We use Australia Post and depending on where you live it can take anything from overnight to 10 days for delivery. You can pay for Express Post which can take from overnight to 5 days.